FAQ's

General Rules

  1. Dogs
    Dogs are allowed in the gym only if they are well-behaved, quiet, and on leash at all times. Dogs are not allowed upstairs, on the climbing mat, or on any sofas.
     
  2. How old must guests be in order to be allowed to climb during Member Hours?
    Guests can be any age as long as they are accompanied by a Parent. No one can climb at any time who is not at least 5 years old.
     
  3. Lockers/Cubbies
    Anyone may use the lockers and cubbies available. We ask that you don’t leave items in them overnight.
     
  4. Barefoot Climbing
    You must wear closed-toed shoes. Tennis shoes are allowed. Climbing barefoot, with flip-flops, or only socks is not allowed.
     
  5. Shoe Rentals
    Everyone must pay for shoe rentals (aside from special promotions). You only need to pay for shoe rentals once per day. If you leave and come back, you do not need to pay again.
     
  6. What time do we stop selling Day Passes?
    We don’t sell day passes after 9 pm.  If you are the Guest of a Member, Guest rules will then apply at 9pm.
     
  7. Wristbands
    All Non-Members (anyone who does not have an ID card on the board) must wear a wristband. Everyone in the gym needs to either be wearing a wristband or have an ID card on the board.
     
  8. What if I forget my ID card at home?
    We will look up your account in the computer to verify that you are actually a current member. We ask that you put a driver's license or student ID on the board.  If you don't have anything, draw the outline of a card on the board in chalk and write next to it: "forgot card".  If you lost your card, you'll need to buy a new one for $5.
     
  9. How to Act on the Climbing Mat
    No flipping. No wrestling or roughhousing. No running. No jumping off of structures (top-out boulder, loft, ceiling, etc.).
     

Punch Cards

  1. How do Punch Cards work? What level of access do they grant?
    Punch Cards are just another way to pay for a Day Pass, and so the same rules apply to them that apply for Day Pass customers.
     
  2. Is a Day Pass good for a whole day?
    Yes. Someone may leave and come back the same day with a Day Pass and not pay twice. (Likewise with shoe rentals, you only need to pay for them once per day. If you leave and come back, you do not need to pay again.)
     

Membership and Rates

  1. Does someone who is not climbing have to pay to be in the gym?
    Public Hours - People can hangout and wait on friends without paying.
    Member Hours - Everyone has to pay to be in the gym, unless it is a parent supervising a child. 
     
  2. Who can receive the family deal?
    Only immediate family receive the discounts: parents, husbands and wives, children, siblings, etc. Cousins and other extended family cannot be on the same family discount.
     
  3. Group Usage
    Any large group who would like to negotiate a better deal should contact the manager.
     
  4. How far in advance does someone need to cancel their membership to avoid getting billed or to guarantee that we will give them a refund?
    Five days prior to the expiration date of their current membership.

 

Kids

  1. How old do you have to be to climb?
    You must be at least 5 years old to climb, or even be on the climbing mat. Minors under the age of 16 must be accompanied by their parents at all times. The parents must be directly supervising their kids on the mat.
     
  2. Do kids under 5 have to pay to be in the gym?
    No. They may not climb and do not have to pay.
     
  3. How old do you have to be to be a member?
    The climber/member must be at least 5 years old.  A Parent must sign a Liability Waiver and Member Agreement for those under 18.  If a minor wants to climb during Member Hours, he/she must be accompanied by a Parent. There is an exception: A Parent may sign a permission slip listing the people who may accompany the minor. The parents still have to be the one to sign the Liability Waiver and Member Agreement.
     
  4. Who can sign a waiver for a minor?
    Everyone must have a valid Waiver to be in the gym. Only a Parent can sign a waiver on behalf of a minor. No aunts, uncles, brothers, friends, etc.
     
  5. Who must be there to supervise a minor?
    Public Hours: Anyone 16 and older can climb by themselves. Anyone below 16 must have a Parent present.
    Member Hours: Anyone below 18 must be accompanied by a Parent.
    Exception: Parents may sign a permission slip allowing someone else (18 yrs or older) to accompany the minor.
     
  6. Are parents allowed to wait upstairs?
    Parents must accompany kids under 16 at all times. They must be on the mat with them, directly supervising them.
     
  7. Who is a Legal Guardian?
    A Legal Guardian is legally equal to a parent. They are legally appointed to care for a child, i.e. adoptive parent, etc. Brothers, extended family, etc. are NOT Legal Guardians. Legal Guardians may do anything parents may do (sign waivers, etc.).