• Dogs are allowed at our Carlsbad, Murrieta, and Bellingham locations if they are well-behaved, quiet, and on a leash. Dogs are not allowed upstairs, on the climbing mat, or on any furniture. Dogs are not allowed at our Oceanside location.
  • Age Climbers must be at least 5 years old. Children under the age of 13 must be accompanied by an adult at all times while on the climbing padding. One adult is required for every two children.
  • Lockers/Cubbies Anyone may use the lockers and cubbies around the gym. Please don't leave items in them overnight.
  • Barefoot Climbing You must wear closed-toed shoes. Climbing barefoot, with flip-flops, or in only-socks is not allowed.
  • Shoe Rentals You can rent shoes for the day if you don't have your own. We highly recommend using climbing shoes so that you can stick to the wall better than normal sneakers.
  • What time do we stop selling Day Passes? We don’t sell day passes after 9 pm. If you are the Guest of a Member, Guest rules will then apply at 9pm.
  • Wristbands All Non-Members (anyone who does not have an ID card on the board) must wear a wristband. Everyone in the gym needs to either be wearing a wristband or have an ID card on the board.
  • What if I forget my ID card at home? We will look up your account in the computer to confirm that you have an active membership. Then, put a driver's license or student ID on the board. If you don't have anything to put up, draw an outline of a card on the board in chalk and write next to it: "forgot card". If you lost your card, you'll need to buy a new one for $5.
  • How to Behave on the Climbing Mat No flipping. No wrestling or roughhousing. No running. No jumping off of structures (top-out boulder, loft, ceiling, etc.)


  • How do Punch Cards work? What level of access do they grant? Punch Cards are just another way to pay for a Day Pass, and so the same rules apply to them that apply for Day Pass customers. Punch Card holders aren't Members.
  • Is a Day Pass good for a whole day? Yes. With the purchase of a Day Pass, you may leave and come back the same day without having to pay twice. (Likewise with shoe rentals, you only need to pay for them once per day. If you leave and come back, you do not need to pay again.)


  • Does someone who is not climbing have to pay to be in the gym? Public Hours - People can hangout and wait for friends without paying. Member Hours - Everyone has to pay to be in the gym, unless it is a parent supervising a member-child.
  • Is there a family deal? Yes. Each family member receives an additional $5 off of their monthly auto-pay membership, up to the 4th family member.
  • Who can receive the family deal? Only immediate family members receive the discount: parents, husbands and wives, children, siblings, etc. Cousins and other extended family cannot be on the same family discount. Family members must reside in the same household and must sign up at the same VITAL location. The price is discounted off the current auto-pay membership pricing and cannot be combined with other deals or discounts (unless otherwise noted).
  • Group Usage Please contact the manager for more information regarding group discounts.
  • How far in advance does someone need to cancel their membership to avoid getting billed for the upcoming month (or to guarantee that we will refund the following month's charge)? Five days prior to the expiration date of their current membership.


  • How old do you have to be to climb? You must be at least 5 years old to climb, or even be on the climbing mat. Minors under the age of 16 must have a parent in the building at all times. The parents must be on the mats directly supervising any climbers under 13.
  • Do kids under 5 have to pay to be in the gym? No. They may not climb and do not have to pay.
  • How old do you have to be to be a member? The climber/member must be at least 5 years old. A Parent must sign a Liability Waiver and Member Agreement for those under 18. If a minor wants to climb during Member Hours, they must be accompanied by a Parent.
  • Who can sign a waiver for a minor? Everyone must have a valid Waiver to be in the gym. Only a Parent can sign a waiver on behalf of a minor. No aunts, uncles, brothers, friends, etc.
  • Who should accompany and supervise minors? Public Hours: Anyone 16 and older can climb by themselves. Anyone under 16 must have a Parent present. Member Hours: Anyone under 18 must be accompanied by a Parent.
  • Are parents allowed to wait upstairs? Parents must accompany kids under 13 at all times. They must be on the mat with them, directly supervising them.
  • Who is a Legal Guardian? A Legal Guardian is legally equal to a parent. They are legally appointed to care for a child, i.e. adoptive parents, etc. Brothers, extended family, etc. are NOT Legal Guardians. Legal Guardians may do anything parents may do (sign waivers, etc.).


  • SPOT YOUR CHILD For the safety of everyone it is extremely important that you are proactively spotting your climber while they are climbing and walking around on the mats. You will be an extra set of eyes making sure that they have a clear landing zone and, equally importantly, that they are not walking or climbing underneath any climbers. For climbers under the age of 13 we require a 1:2 adult to child ratio on the mat. For climbers of the ages 5-6, we suggest a ratio of 1:1.
  • If Parent is Climbing Too Of course we want both parents and children to get to climb, however we do require that the parent always be the spotter when the child is climbing. That means that we need you to take turns getting on the wall. Whenever your parent is climbing the child needs to wait and watch them from a few feet away (not underneath the route in their fall zone) until they are done before they can climb again.


  • It is extremely important that no one runs anywhere in the gym (on the mats as well as the hard floor). We know how fast you are and we want climbers to be able to see you!
  • For your safety, it is important not to stand or climb underneath someone that is already climbing on the walls. Keep your eyes open above you!
  • If you choose to follow a route, make sure that it will not cross anyone else’s path.
  • When you get to the top of a top out boulder, we ask that you do not have a dance party up there, you might bump someone off. We need everyone to head down the ladder of grey holds right away.
  • Grey top-out holds are the only holds in the gym that we ask you not to climb up because everybody is going to be coming down them.