VITAL Rules and FAQ
General Definitions
Members: A regularly billed access plan (monthly or annual). Membership includes access to unlimited classes (yoga, cycle, fitness, climbing, and aerial) at your home gym and access across multiple locations. All Members must follow all gym rules, complete a participant agreement, and have an active membership. Members are not permitted to share access with others and doing so can result in the suspension of a membership.
Guest: A non-member visiting the gym. Guests must follow all gym rules, complete a participant agreement and purchase a day pass.
Participant Agreement: Every person entering the facility must complete a participant agreement.
Day Pass or Punch Pass: A pass purchased that includes access to the gym during normal operating hours and the ability to attend one class when space allows. Only valid for the day of purchase or redemption and cannot be shared.
Home Gym: The location you visit most frequently; if you consistently visit another gym more often, membership and pricing may be adjusted.
Member Hours: Some locations offer 24/7 access for Members; any time outside of publicly open hours are referred to as member hours.
Membership & Billing
Each gym is unique and as such, may have different equipment, amenities, and accessibility. Membership generally gives you unlimited access during staffed hours and sometimes 24/7 access (depending on location). For a full understanding of what each gym offers, please review that location's web page.
The gym may amend its policies, membership terms, pricing, rules, and facility usage at any time; members will be notified accordingly.
Temporary closures (maintenance, routesetting, events) may happen; members are not guaranteed refunds or freezes for such closures unless stated.
Membership may be suspended or terminated for violations of rules or failure to adhere to risk mitigation, conduct, or payment terms.
Monthly memberships renew automatically until cancelled. To avoid the next billing cycle you must cancel at least one day before your billing date. This can be done by logging into your Mindbody account and following these steps. Freezing your membership is not available.
Annual memberships are prepaid and provide access for one year from the date of purchase. This membership is non-refundable and also may not be frozen. After the completion of an annual membership, you will be automatically converted to a monthly autopay membership.
Risk Mitigation, Rules, & Code of Conduct
Climbing and fitness activities involve inherent risk. By entering and using the facility, you acknowledge the inherent risks of climbing and physical fitness, and agree to assume those risks.
It is highly recommended not to train alone or in unsupervised settings, especially if you are unfamiliar with the facility or equipment.
Everyone must follow posted risk mitigation protocols and instructions from staff.
No running, rough-housing, or jumping off structures (e.g., boulders, lofts); do not stand, walk, or climb under someone else’s fall zone.
As you ascend the wall, anticipate falling and know that you could fall at any point. After you reach the top of the climbing wall, or at any point you want to return to the floor, down-climb using any of the larger climbing holds or downclimb holds on the wall instead of jumping down.
Alcohol and substance use are not permitted in the gym: guests may not climb while under the influence, bring outside alcohol into the facility, or be in an inebriated or impaired state anywhere in the space.
Clear and prepare your fall zone before you start climbing. Be sure that the area underneath the route is clear from other people, chalk bags, etc. If you have time before you fall or jump off the wall, look down to make sure your landing area is clear.
The flooring on the roof in Brooklyn is made from rubber mulch, which is different from the foam flooring inside the gym. Be sure that the rubber mulch in your fall zone is even, and there aren’t any hills or valleys in the mulch. Practice falling on the mulch before attempting your first climb.
VITAL uses grading systems to mark the difficulty of the climbs. Refer to the placards around the gym for all the details. If you are new to climbing, start with easier climbs first. More challenging climbs are often riskier.
All users must wear required footwear for climbing/fitness (climbing shoes when on walls, etc).
Disruptive behaviour, harassment, intimidation, or disrespect toward staff, members, or guests is prohibited. The gym emphasizes respect and inclusivity.
Members can reserve classes in advance; class release times vary. Non-members (Day Pass or Punch Pass holders) may attend classes only if space is available and typically cannot reserve online ahead of time.
Members are prohibited from using the gym space for unofficial commercial activity (e.g., selling services, teaching, filming for business) without expressed written permission from management. Personal photography/social content may be allowed but should not disrupt other users; professional or commercial shoots may require approval.
Service animals specifically trained to aid a person with a disability are welcome. Therapy and emotional support animals are not recognized by the ADA as service animals. Well behaved dogs or pets may be allowed in the Carlsbad, Murrieta, and Bellingham locations with staff approval.
In the event of an emergency, either notify staff or call 9-1-1.
Minors & Group Visits
All minors must have a participant agreement signed by a parent or legal guardian; extended family members (e.g., aunts/uncles) cannot sign for minors.
Guests and children must be supervised in accordance with age and location policies. Minimum climbing age and supervision requirements may vary by location. For more detailed information, please review the location’s “Youth” page or contact the gym directly. Minors are not allowed unaccompanied during members only hours.
No minor under the age of 16 is allowed to be left unsupervised by a parent or guardian, unless approved in writing by VITAL staff or coach.
For group visits, private training, birthday parties or external programs, separate terms or bookings may apply. If you are a group of 10 or more, we ask that you notify us prior to showing up.