Lower East Side Operations Manager

ABOUT VITAL

Our mission at VITAL is to create places that people love. While our gyms focus on bouldering, we also offer programs such as yoga, aerial, cycle, and fitness. VITAL gyms are open to members 24/7. We’re open to the public during the day, but only members can unlock the door at night. The sense of trust and ownership this inspires is part of what makes the VITAL community special.

We are optimists at heart, which means that we believe in our customers and in our team.

WE BELIEVE IN OUR CUSTOMERS. We build and operate our gyms to such a high standard because everyone deserves to be a part of something wonderful. The relationships people form at VITAL enrich life and lead to new adventures. By living out our belief in our customers they, in turn, believe in one another. This reciprocal goodwill makes VITAL more than just a gym, it becomes part of a full and connected life.

WE BELIEVE IN OUR TEAM. We believe that the best team is one that is unified and working hard towards a shared vision. Being part of such a team is challenging, and also rewarding. We support and invest in the people who work here with the goal of bringing up great leaders prepared to take on challenges at work and beyond.

THE POSITION

The Operations Manager of VITAL needs to have a strong passion for climbing and community building. The OM is responsible for inspiring and leading a motivated, professional, and engaged team - all working together to create a vibrant and welcoming community of members. You will be responsible for maintaining the standards of the Lower East Side facility operations and Crew staff. Understanding how to lead a team of managers, input systems for managing inventory, manage a POS system with  reporting, and having a high level of communication with customers, staff, and operational needs. 

Your main role as the Operations Manager is to:

  • Lead - First and foremost your job is to lead. Inspire and motivate your team around a compelling vision and our Core Values.

  • Manage - Collaborate, schedule, plan, hire, fire, oversee, strategize, execute.

  • Grow - Ensure that VITAL is more vibrant year after year. 

  • Embody - Set the tone. Embody the culture. 

  • Support - Invest in the people who work for you. Help them grow and thrive.

  • Connect - Engage with the team and the community. 

RESPONSIBILITIES

The position of OM is broad and adaptive. They will work closely with the General Manager to assist in balancing out a workload and utilize your strongest skill-sets. Your responsibilities will include, but are not limited to:

  • Work directly with the General Manager and assist in areas of overflow work

  • Have a strong presence in gym

  • Manage and support an organized and productive staff of Crew, Nightwatch and Crew Leads

    • Oversee hiring, training and scheduling 

    • Supervise work performance and perform bi-annual performance reviews

    • Delegate tasks to Crew Leads as needed

  • Customer Service Support

    • Oversee refund requests, member termination, general inquiries, etc

    • Work to improve member satisfaction 

  • Manage Mindbody Online

    • Audit memberships

    • Manage items, pricing, and inventory

    • Support the team with adding products, workshops, and classes

  • Maintain VITAL standards throughout the facility 

  • Set up and manage relationships with service providers

    • Overnight cleaning companies

    • Window services

    • Trash pick up services

    • Landscaping and plant services

  • Delegate tasks for the improvement and upkeep of the gym

  • Perform clerical duties such as payroll and bank deposits

  • Manage inventory of retail items, cleaning items and other necessary supplies

  • Assist and work with the RM and Facility Maintenance team on any major expansions

COMPENSATION AND BENEFITS

  • Salary $70,000-$75,000

  • Structured wage increases

  • 401K matching 

  • Health insurance programs

  • Internal benefit programs 

  • PTO 

  • Mental health program 

  • Employee membership with access to all programs and classes

  • Friends and family benefits

QUALIFICATIONS

  • 2 years management experience

  • Experience in the industry, including in-depth knowledge of how gyms operate (programming, routesetting, retail, POS, etc.)

  • The ability to communicate clearly and efficiently with management and staff

  • Ability to work independently

  • Ability to work long days, nights, and weekends when needed

  • Excel and Google Drive

  • Mindbody Online experience preferred

We encourage applicants of all backgrounds to apply. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, or disability.